1. Scope
These Terms apply to all services delivered by Rox Consulting GmbH unless superseded by a signed contract. In case of conflict, the Statement of Work (SOW) prevails.
2. Services
We provide B2B telemarketing, telesales, lead generation, prospect data services, reporting and account management. Deliverables and KPIs are defined per SOW.
3. Client Obligations
- Provide accurate information, access to required systems and a single point of contact.
- Ensure supplied prospect data and creative materials are lawful and rights-cleared.
- Review and approve scripts and messaging in a timely manner.
4. Fees & Payment
Fees are set out in the SOW and invoiced monthly in advance unless stated otherwise. Payment terms are 14 days net. Late payments may incur statutory interest and suspension of services.
5. Data Protection
Each party acts as an independent controller unless a DPA is executed. We process personal data in line with our Privacy Policy and applicable laws.
6. Intellectual Property
Pre-existing IP remains the property of the respective party. Project outputs expressly identified as deliverables are assigned or licensed as stated in the SOW.
7. Confidentiality
Both parties shall keep confidential information secret and use it solely for performing the contract, for five (5) years after termination.
8. Warranties & Disclaimer
We perform services with reasonable skill and care. Except as set out herein, services are provided “as is”; we do not guarantee specific revenue or conversion outcomes.
9. Liability
To the maximum extent permitted by law, our aggregate liability is limited to the fees paid in the preceding three (3) months. We exclude indirect and consequential losses.
10. Term & Termination
Either party may terminate for convenience with 30 days’ written notice unless otherwise agreed. Termination for cause is possible in case of material breach not cured within 14 days.
11. Governing Law & Venue
These Terms are governed by Swiss law. Exclusive venue is at our registered office, without prejudice to mandatory consumer rights (if applicable).
12. Miscellaneous
- No waiver of rights unless in writing. If any provision is invalid, the remainder remains in force.
- We may update these Terms; the version at the date of the SOW applies unless otherwise agreed.